Duntidae — Terms of Service

Last updated: November 6, 2026

These terms are an agreement between you and Duntidae. By using the Duntidae app you accept them.

1. What Duntidae is

Duntidae is a marketplace that connects Posters (people who need work done) with independent Technicians (people who do the work). Duntidae provides the platform, securely held payments and messaging. Duntidae is not the employer of Technicians, and the contract for the actual work is between the Poster and the Technician.

2. Accounts and verification

• You must be 18 or older and provide accurate information.
• Technicians must complete identity and licence verification before accepting jobs. Verification covers their identity and the licence documents they provide; it is not a background check, and Duntidae does not insure Technicians' work. Technicians are independent providers and are responsible for holding every licence and insurance their trade and location require.
• You are responsible for activity on your account. You may delete your account at any time in the app; personal data is handled as described in the Privacy Policy.

3. Posting and accepting jobs

• A job post is live for 2 hours unless accepted sooner.
• The Poster chooses the job's location (current location, saved Home address, or a typed address). The exact address is shown only to the Technician who accepts the job.
• Arrival policy: a Technician who accepts a job must arrive within 4 hours of accepting.
• Scheduled jobs: a Poster may book a job for a future date and time, up to 63 days ahead — nothing can be booked further out. Scheduled jobs are paid and held at booking, like same-day jobs. For a scheduled job the arrival policy is the booked time instead of 4 hours from accepting, and the job's particulars are settled on arrival. A scheduled job that no Technician has accepted expires at its booked time. If a job is outside their chosen search radius, the Technician must explicitly verify they can arrive on time; that verification is recorded.
• Technicians share their location with the Poster only while travelling to an accepted job ("On my way").

4. Payments, held payments and fees

• The Poster pays the job amount plus a flat $8.99 platform fee (and any emergency surcharge) when funding a job. Payments are processed by Stripe and the full amount is held securely until the work is signed off. This is a payment-holding arrangement through our payment processor — Duntidae is not a licensed escrow company.
• A job cannot be accepted until it is funded.
• Emergency jobs: if the Emergency option is on, a surcharge up to the category maximum applies. Of the surcharge, 75% goes to the Technician and 25% to Duntidae.
• Provider service charge: a service charge of 12% of the job amount is deducted from the Technician's payout on every job. It covers support, disputes, verification, marketing and software operations. The charge never applies to an emergency surcharge (split as above), and it is separate from the $8.99 fee the Poster pays.
• Payouts: when the Poster signs off a completed job, jobs under $500.00 are paid out immediately; jobs of $500.00 or more are released later the same day-cycle (after a 12-hour safety window).
• Cancellations and expiry: if a funded job is cancelled or expires before any Technician has accepted it, the Poster is refunded in full, including the $8.99 platform fee. If a job is cancelled after a Technician has accepted it, the job amount and any surcharge are refunded and the $8.99 fee is retained.
• Payments are processed by Stripe; by paying or receiving payouts you also agree to Stripe's terms.

5. The 15-day right to return

For 15 days after a job is completed, the Poster may report an issue with the work. The first remedy is a free return visit: the Technician comes back and fixes the reported issue at no charge. The cover applies to the same job and the same issue; it does not cover new or unrelated problems, damage or misuse after the job, or work that someone else has altered. If the Technician cannot or will not fix the issue, Duntidae will review the job's proof photos, chat and other records and decide on a fair resolution case by case, which may include a refund.

6. Ratings and content

Posters may rate Technicians 1–5 stars after completion. You are responsible for what you post (job descriptions, messages, photos) and must not post anything unlawful, misleading or infringing.

7. Acceptable use

You must not: use Duntidae for unlawful work; bypass the held-payment system by arranging off-platform payment for a Duntidae job; harass other users; submit false verification documents; or interfere with the app or its servers. We may suspend or remove accounts that break these terms.

8. Liability

The work itself is performed by independent Technicians, who are responsible for its quality and safety. To the maximum extent allowed by law, Duntidae's liability is limited to the platform fees you paid us in the 3 months before the claim. Nothing in these terms limits liability that cannot legally be limited.

9. Changes and governing law

We may update these terms; material changes will be noted in the app before they take effect. These terms are governed by the laws of the State of Texas, USA.

Contact: support@duntidae.com