Duntidae — Privacy Policy

Last updated: November 6, 2026

Duntidae ("Duntidae", "we", "us") is a same-day gig marketplace that connects people who need work done ("Posters") with independent service providers ("Technicians"). This policy explains what information we collect, how we use it, and who can see it.

Contact: support@duntidae.com

1. Information we collect

Account information. Your name and email address when you create an account.

Saved Home address. If you save a default "Home" address, we store that address and its coordinates so you can post jobs there with one tap.

Job information. When a Poster posts a job, we store the job title, description, category, price, and the job's location — either the address typed for the job, the saved Home address, or the phone's current location, as the Poster chooses.

Location information. - The app uses your device's location to show Technicians how far away jobs are and to sort jobs nearest-first. - When a Technician taps "On my way" on an accepted job, the app shares the Technician's live location with that job's Poster only, and only until the job is completed or cancelled, so the Poster can see an approximate arrival time. - We do not track or store your location at any other time, and we never sell location data.

Verification information. Technicians must verify their identity before accepting jobs. Licence details are stored as a one-way hash plus an encrypted copy, and verification may be performed by a third-party background-check provider.

Payments. Payments are processed by Stripe. We do not store your full card number — Stripe handles card data. We store payment records (amounts, payment status, payouts) needed to operate the payment-holding service and for accounting.

Chat messages. Messages sent between a Poster and the Technician on a job are stored so both parties can read the conversation.

Proof photos. Technicians may attach before-and-after photos to a job. These are visible to the Poster and the Technician on that job and are kept as evidence for the 15-day right-to-return period.

Ratings. After a job is completed, the Poster may rate the Technician (1–5 stars). A Technician's average rating is shown to other users.

Notifications. We store in-app alerts about your jobs (payment received, job accepted, technician on the way, messages, completion).

2. Who can see what

• Job addresses: Before a Technician accepts a job, they see only the area (neighbourhood/city) and the distance — never the street address and never the exact coordinates. The full address is revealed only to the Technician who accepted the job.
• En-route location: shared only with the Poster of that job, only while the Technician is on the way.
• Proof photos and chats: only the Poster and the Technician on that job.
• We do not sell your personal information to anyone.

3. How we use information

To operate the marketplace (matching, held payments, payouts), to keep users safe (verification, fraud prevention, dispute handling including the 15-day right to return), to send you alerts about your jobs, and to meet legal and accounting obligations.

4. Service providers

We share the minimum necessary data with: Stripe (payments and payouts), our hosting provider (servers and database), and, for Technicians, a background-check provider for verification.

5. Retention and deletion

• You can delete your account at any time in the app (Alerts tab → Account → Delete my account). Deleting scrubs your personal data: name, email, saved Home address, phone number and licence details are removed or anonymised, and your alerts are deleted.
• Job and payment records are retained after deletion because they are financial records we must keep; they are no longer linked to your identity details.
• Proof photos are retained for the 15-day right-to-return period and for dispute handling.

6. Children

Duntidae is not for anyone under 18.

7. Changes

If we change this policy in a way that matters, we'll note it in the app before the change takes effect.

8. Your choices

You can decline location permission — jobs will then be measured from a general search centre instead of your exact position, and "On my way" ETAs won't be available. You can ask what data we hold about you, or ask for its deletion, via the contact email above.